Refund policy

We want you to love what you ordered. Because every item at The Rabbit Rabbit Store is custom printed just for you through our print-on-demand partners, we're not able to accept returns or exchanges for reasons like incorrect size ordered, color preference, or a change of mind.

Damages and issues
If your order arrives damaged or defective, or you receive the wrong item, please contact us at info@therabbitrabbitstore.com within 30 days of delivery with your order number and a photo of the issue. We'll evaluate it and arrange a replacement or refund at no cost to you.

How to request a refund or replacement
Email info@therabbitrabbitstore.com with your order number, a description of the issue, and a photo. We respond to every message and aim to resolve issues within a few business days of receiving your email.

Refunds
If your refund is approved, you'll be automatically refunded on your original payment method within 10 business days of approval. If more than 15 business days have passed since your refund was approved, please contact us at info@therabbitrabbitstore.com.

Exceptions / non-returnable items
Because our products are made to order specifically for you, all sales are final except for the damaged, defective, or incorrect-item cases described above. Please double check sizing, color, and any personalization details before completing your order.

European Union and United Kingdom customers
Under EU and UK consumer law, goods made to your specifications or clearly personalized, such as our custom-printed products, are exempt from the standard 14-day right of withdrawal. If your item arrives damaged, defective, or incorrect, the process above still applies and we're happy to help.

Contact us
Questions about an order? Email info@therabbitrabbitstore.com or use the contact form on our Contact page. For approved damage or defect cases, our return address is: 21 Indian Spring Trail, Darien, CT 06820, United States.